How to File a Claim:

 Please follow these simple steps:

1. Email: Send an email to onceuponacreationllc@gmail.com with the following information:

• Your order number
• A brief description of the issue (lost or damaged in transit)
• For damaged items, please attach clear photos of the damage and packaging.

1. Response: I'll review your claim within 48 hours and respond with further instructions.

 

Questions?

If you have any questions about filing a claim, please do not hesitate to contact me at: onceuponacreationllc@gmail.com.

Regular Returns and Exchanges:

I want you to love your purchase! But, if you're not completely satisfied with your order (excluding original artwork), you can easily return or exchange it within 30 days of receiving it.

 

• Original artwork is not eligible for returns or exchanges due to its unique nature.
• Prints, stickers and/or merchandise must be returned in its original condition, with all tags and packaging intact.
• I cannot accept returns or exchanges on items that have been used, damaged, or altered.
• You are responsible for the cost of shipping on regular returns.
• I reserve the right to deny returns or exchanges that do not meet my policy requirements.

 

To Request a Return or Exchange:

1. Send an email to: onceuponacreationllc@gmail.com within 30 days of receiving your order.
2. In your email, please include:

• Your name
• Your order number
• The item(s) you'd like to return or exchange
• The reason for your return or exchange

 

Once your returned item(s) are physically received, I will process your request within 5 business days. You will receive a confirmation email once your return or exchange is complete.

 

 

 

Questions?

If you have any questions about my return or exchange policy, please do not hesitate to contact me at onceuponacreationllc@gmail.com.